how to claim prizes

Having a win of any amount is an exciting event and, for some lucky players it can be life changing. Prize values can range from a few dollars to a few million dollars so there are a number of ways to claim your prize.

Players Club members

For Players Club members it’s easy to check if you’ve won a prize. Have your card scanned in-store at a NSW Lotteries Outlet and the lottery terminal will let you know if you have any unclaimed prizes.

All prizes up to and including $1,000 can be claimed at any NSW Lotteries Outlet by presenting your Players Club card together with your winning ticket. This is an important security feature which further protects your prizes from being claimed by anyone but you.

If you forget to claim a prize (excluding first division prizes and jackpot prizes for Lucky Lotteries), we’ll automatically send you a cheque or free ticket certificate, containing the new ticket entry details, three to four weeks after the draw for prizes over $1,000.00 and up to $10,000.00.^ Unclaimed prizes $1,000.00 or less and prizes over $10,000.00 are automatically paid by cheque after 8 weeks. If your ticket is a multi-week or multi-draw entry, your prize will be paid 8 weeks after the last draw on the ticket.

Unregistered prize claims

Prizes up to and including $1,000.00

All unregistered prizes up to and including $1,000.00 can be claimed at any NSW Lotteries Outlet by presenting your winning ticket.

Prizes over $1,000.00

Download and complete the Prize Claim Form and include this in an envelope together with the ORIGINAL winning lottery tickets, remembering to keep copies for your own records. Complete your name, address and signature on the back of the lottery ticket. Secure the Prize Claim Form and your ORIGINAL winning lottery tickets in an envelope, affix a postage stamp and post to:

Customer Service
PO Box 6687
Silverwater NSW 2128

First Division and Lucky Lotteries Jackpot prizes

First Division and Lucky Lotteries Jackpot prizes are only available for payment from the first business day 2 weeks following the draw.

Claiming a prize on someone’s behalf at NSW Lotteries

 

If claiming a prize from a winning lottery ticket which is registered to a Players Club card on behalf of the registered customer, you will need a Prize Claim Form signed and completed by the registered Players Club card holder with the original ticket, signed letter of authorisation with the name of the person authorised to pick up the prize, stating the ticket number, registered Players Club card holders contact phone number and the prize amount that you are collecting for the registered Players Club cardholder. 

The registered card holder should sign the authorisation and provide signature identification so the request can be verified. The person authorised to pick up the prize should bring identification for verification and audit purposes. This prize will be paid as per the Prize Claim form; Cheque or Direct Deposit.

 

NSW Lotteries Contact Details and Business Hours

Street Address:
1 Figtree Drive,
Sydney Olympic Park, NSW 2127

Business hours:
8.30am – 4.30pm Monday to Friday

Phone:
Call NSW Lotteries on 131 868 during the below business hours:
8.00am – 5.00pm Monday to Saturday
8.00am – 2.30pm Sunday

Email: info@nswlotteries.com.au

claiming prizes by mail

Download and complete the Prize Claim Form and include this in an envelope together with the ORIGINAL winning lottery tickets, remember to keep copies for your own records. Complete your name, address and signature on the back of the lottery ticket. Secure the Prize Claim Form and your ORIGINAL winning lottery tickets in an envelope, affix a postage stamp and post to:

Customer Service
PO Box 6687
Silverwater NSW 2128

Your prize payment will be processed and paid within 10 working days of receipt of your claim form by NSW Lotteries, or after necessary waiting periods as listed.

other important information

Lost tickets

Please be careful with your unregistered lottery tickets including your Instant Scratch-Its tickets because if they are stolen or lost, someone else could claim your prize. Prizes may only be claimed with the original ticket.

If your lottery ticket (excludes Instant Scratch-Its) is not registered to a Players Club card, you will need to complete a Lost/Damaged Ticket Search form which will assist us in locating your ticket in our Lottery Gaming System. There is a fee associated with this search. If we are successful in locating your ticket a ‘Stop Payment’ can be placed on the winning lottery ticket, provided that the prize has not yet been claimed.

Download the Lost/Damaged Ticket Search form. The form must be mailed along with the fee to:

Customer Service
PO Box 6687
Silverwater NSW 2128

Players Club members - lost registered lottery tickets

If you are a Players Club member and you lose your registered ticket or your card, you should call NSW Lotteries on 131 868.

Once we verify your identity we can arrange to “Protect” your ticket and/or cancel/reissue your card.

A NSW Lotteries representative will then advise you of your payment options for collection of your current or future wins.

^ Membership Terms Apply.
* Multi-week or Multi-draw prizes will be paid eight weeks after the last draw on the ticket.