contact us

You might like to check out our FAQ's that provide helpful information about Golden Casket and our games, or use these quick links:

retail customer support

The Golden Casket Retail Customer Support Team is available between 8:00am and 5:00pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any product enquiries, Winners Circle Card or general enquiries you can email our Retail Customer Support Team on customersupport@goldencasket.com

online customer support

The Golden Casket Online Customer Support Team is available between 8:00am and 7:30pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any online purchase enquiries you can email our Online Customer Support Team here.

complaints handling

View the Golden Casket Complaints Handling Charter.

completing identity verification

Online members can read about completing an Identity Check

Contact us regarding Identity Verification

Email:

Click here

Postal Address: Golden Casket Online Account
Locked Bag 7
Coorparoo DC QLD 4151 Australia

claiming prizes

Claiming Prizes from Golden Casket Head Office

Read about Claiming prizes from Golden Casket

Where to find us: Golden Casket Lottery Corporation Limited
87 Ipswich Rd
WOOLLOONGABBA QLD 4102
Opening hours: 8:30am - 4:30pm Monday to Friday

Claiming prizes by mail (non internet players)

Download and complete the Prize Claim form

Postal Address: Golden Casket Lottery Corporation Limited
Locked Bag 7
COORPAROO DC QLD 4151 Australia

other contact information

Phone Customer Support


Australian Customers International Customers
Phone 131 868 +61 7 3877 1000
Fax (07) 3877 1140 +61 7 3877 1140

Tatts Group Media Liaison

Contact: Ashleigh Loughnan
Phone: +61 7 3435 4494
Email: Ashleigh.Loughnan@tattsgroup.com

Lotteries Media Liaison

Media enquiries only. All customer enquiries are directed to 131 868

Elissa Lewis 07 3877 1143

Sponsorship Requests

Please submit any sponsorship requests in writing to: LottPubRel@tattsgroup.com

Investor Relations

Visit Tatts Group Investor Relations

Contact: Gary Woodford
Phone: +61 3 8517 7530
Email: investorrelations@tattersalls.com.au

Emergency (Only) Staff Contact

To contact a Golden Casket staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the Golden Casket employee you are seeking in the comments field