How to use the app

Not familiar with the app yet? Simply select the video for your state jurisdiction to view our easy step by step guide on how to purchase a lotto ticket, place a sports bet and punt on the races.





1. Why can’t I purchase lotto tickets on the mobile app?

Presently lotto purchases are only available within Australia (excluding WA). If you are within Australia and cannot purchase lottery products, please call customer service on 13 19 39.

2. Why do I have to switch on location services?

The use of location services is a requirement for the app for iPhone. We are committed to protecting the privacy of all of our customers and strictly adhere to the rules set out within our Privacy Policy.

3. Why aren’t all the lotto games available?

We are excited to make lotto available on our app for the first time! We started with the most popular games and are currently working on adding more ways to play lotto with the app – stay tuned for future products becoming available.

4. How can I choose my own lotto numbers?

Customers can choose their own numbers as favourites via the website and then play them within the app.

We are constantly striving to improve the app and its features for our customers – if you have a suggestion or feedback, please contact us at