Safer than ever
Tatts is introducing an important new security feature to protect the prizes of Tatts Card members. From March 1, as a Tatts Card member, you will be required to present your card and ticket to claim prizes in store. Ask you Tatts retailer for more information.
Important new security feature
Player prize protection is important and to ensure that the right prize reaches the right person, Tatts is introducing a new security feature to the Tatts Card program.
From March 1, Tatts Card members will be required to present their card together with their winning ticket when claiming a prize in-store. This is an important new security feature which further protects your prizes from being claimed by anyone but you - offering you peace of mind over your winnings.
Along with this important new feature, you’ll still receive all the benefits of the Tatts Card program, starting from as little as $5 per year* -
- We’ll send you a prize cheque four weeks after the draw if you forget to claim a prize
- Check your prizes every time you hand your card to a Tatts Retailer
- Record Store Syndicate entries to your card
- If you have a first division win – we’ll call you with the good news
- Record your favourite numbers to your card
- Renew your card any time
- Handy key-ring tags
Apply for a Tatts Card today
Fill in a Tatts Card application form available in-store and hand it to your local Tatts Retailer along with the membership fee of your choice: $7.70 – 1 year, $14.30 – 2 years, $19.80 – 3 years or $25.00 - 5 years. You’ll receive your personalised Tatts Card and key ring cards within 21 days and all the benefits that membership offers.
Call: 1300 556 646
Web: tattersalls.com.au
Email: support@tattersalls.com.au
If you misplace or lose a ticket, contact Tatts Customer Service 1300 556 646.
*Based on a 5 year membership
FAQ's
In a move to provide increased protection over the prizes of Tatts Card members, Tatts has introduced a new security feature, which requires Tatts Card members to present their Tatts Card and ticket to claim a prize in-store. This system enhancement will make playing with a Tatts Card even safer.
To claim a prize in-store, Tatts Card members need to present their winning ticket and Tatts Card or key tag. If you don’t have your Tatts Card or key tag with you and don’t have time to revisit a Tatts outlet with your card to claim your prize, Tatts will automatically send you a cheque in four weeks. Alternatively you can call Tatts Customer Support on 1300 556 646 to arrange payment in the next weekly cheque print run.
If you have a key tag, Tatts suggest that you attach your key tag to a commonly used set of keys such as your car keys or house keys, to increase the likelihood of you having the tag with you when you need to register an entry or claim a prize.
It’s really important that you keep us up-to-date with your contact details in case we need to send you a prize cheque or contact you regarding a win. You can update your details by calling Tatts Customer Support on 1300 556 646.
If you lose or damage your Tatts Card/key tags, please call Tatts Customer Support on 1300 556 646. We will arrange a replacement card for you free of charge.
If you are a Tatts Card member and you lose a ticket registered to your Tatts Card, please call Tatts Customer Support on 1300 556 646. We will be able to put a ‘lock’ on the lost ticket, which will prevent anyone else being able to claim the prize. The Tatts representative you speak with will be able to advise you of your prize claim and payment options.
No. You are still able to cancel a registered entry without your Tatts Card or key tag.
An email advising Tatts Card holders of the system enhancement was sent w/c 12 February 2012. The email explained the enhancement and the rationale behind it. A follow-up email was sent post-launch, w/c 12 February, reminding members to take their Tatts Card with them when claiming a prize at an outlet.
