contact us

You might like to check out our FAQ's that provide helpful information about Tatts and our games, or use these quick links:

retail customer support

The Tatts Retail Customer Support Team is available between 8:00am and 5:00pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any product enquiries, Tatts Card or general enquiries you can email our Retail Customer Support team at: customersupport@tattersalls.com.au

online customer support

The Tatts Online Customer Support Team is available between 8:00am and 7:30pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any online purchase enquiries you can email our Online Customer Support Team at: onlinesupport@tattersalls.com.au

Complaints Handling

View the Tatts Complaints Handling Charter

completing identity verification

Online members can read about completing an help buying online

Email Address: idcheck@tattersalls.com.au
Postal Address: Tatts Online
Locked Bag 7
Coorparoo DC QLD 4151 Australia

Claiming Prizes

Claiming Prizes from Tatts Head Office

Read about Claiming Prizes

Where to find us: Tattersall's House
615 St Kilda Rd
Melbourne VIC 3004
Opening hours: 8:30am - 4:30pm Monday to Friday

Claiming prizes by mail (non internet players)

Download and complete the Prize Claim form

Postal Address: Tatts PPV
Locked Bag 888
St Kilda Road Central
VIC 8008 Australia

Other Contact Information

Phone Customer Support




Australian Customers International Customers
Phone 1300 556 646 +61 7 3896 1440
Fax (07) 3877 1140 +61 7 3877 1140


Tatts Group Media Liaison

Contact: Michael Mangos
Phone: +61 3 8517 7443
Mobile: 0419 551 980
Email: medialiaison@tattersalls.com.au

Lotteries Media Liaison

Media enquiries only. All customer enquiries are directed to 1300 556 646

Elissa Lewis 07 3877 1143

Investor Relations

Visit Tatts Group Investor Relations

Contact: Gary Woodford
Phone: +61 3 8517 7530
Email: investorrelations@tattersalls.com.au

Venue Issues & Enquiries

Becoming A Lottery Agent

Emergency (Only) Staff Contact

To contact a Tatts staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the Tatts employee you are seeking in the comments field