Responsible Gambling
Tatts.com recognises that while the vast majority of people who gamble do so for enjoyment and entertainment, there are some people for whom this form of entertainment has become a problem, causing them personal and financial distress.
We understand the importance of providing responsible gambling programs and initiatives to assist those people who may experience difficulties with their gambling behaviour, as well as to keep all our Gaming patrons, Lottery customers and Wagering customers well informed. This website provides a discreet means of finding out more. Please explore the links and resources provided.
What is Responsible Gambling?
Responsible gambling occurs in an environment where people make informed and rational decisions about their participation in gambling, based on their own individual circumstances. Responsible gambling occurs as a result of the collective actions and shared responsibility of individuals, communities, the gambling industry and the Government, to achieve outcomes that are socially responsible and responsive to community concerns.
What if I love to have a bet?
Most Australians enjoy a bet but some people may have a problem controlling their gambling. This can often involve spending too long in betting venues, or being constantly short of money, or using money not meant to be used for gambling. Follow these four easy steps to make sure your gambling stays in control:
- Set yourself time and money limits and stick to them
- Take frequent breaks
- Don't chase your losses - walk away
- Only spend what you can afford on gambling
And remember, gamble for the fun of it - not for the money. If is stops being fun... stop.
How can I tell if I have a problem?
Whilst the list below is not exhaustive, it includes some of the common signs that indicate a possible problem. These signs fall into three main groups* - typical problem gambling behaviour, risk behaviour, and hazardous thinking.
Typical problem gambling behaviour
Gambling may be a problem if you are:
- Spending more money and time on gambling than intended
- Hiding your gambling from other people
- Borrowing money to pay for living expenses - e.g. phone bill, gas bill, groceries, petrol
- Losing interest in other activities (except for gambling)
- Finding work or your role as a parent is affected
- Starting to lie about your gambling
- Not going to work or not home as often
Risk Behaviour
People with gambling problems typically engage in a variety of risky behaviours such as:
- Spending more money than intended or could afford to spend
- Regularly spending more time gambling than they meant to
- Building opportunities to gamble into daily routines
- Chasing their losses, and
- Borrowing money to gamble or obtaining money in unethical or illegal ways
Hazardous Thinking
People with gambling problems typically hold thoughts or beliefs that support their behaviour, including:
- Beliefs about fated luck
- Superstitions related to winning
- Illusions of control
- Misunderstandings about the nature of probability and randomness.
*Content courtesy of www.problemgambling.vic.gov.au - A Victorian Government initiative funded through the Community Support Fund
Think! About your choices Call Gambling Help 1800 858 858. www.gamblinghelp.nsw.gov.au
Tatts Lotteries Responsible Play Program
Tattersall’s Sweeps Pty Ltd (Tatts),Golden Casket Lottery Corporation Limited (Golden Casket) , and New South Wales Lotteries Corporation Pty Ltd (NSW Lotteries), (collectively referred to as Tatts Lotteries) run world class lottery operations across multiple jurisdictions within Australia under the Tatts, Tatts Quick, Golden Casket, NSW Lotteries and NSW Lotteries Express brands and are committed to Responsible Play throughout the states and territories in which we operate.
Tatts Lotteries’ games are available through an extensive network of over 3,000 retailers in NSW, Australian Capital Territory, Queensland, Victoria, Tasmania and Northern Territory as well as online at Tatts.com and Oz Lotteries at nsw.ozlotteries.com. Tatts Lotteries and its retailers are committed to providing games in a safe, secure and friendly environment and to providing the highest standards of customer care and responsible gambling via the Tatts Lotteries ‘Have Fun and Play Responsibly’ Responsible Play Program.
For most people, playing lottery games is fun and entertaining. Lottery play is rarely associated with causing problem gambling. Notwithstanding this, Tatts Lotteries has developed Responsible Gambling Codes of Conduct for each state and territory in which we operate as the cornerstones to our Responsible Play Program.
All Tatts Lotteries retailers (including online retailers) and their staff must comply with the requirements of the ‘Have Fun and Play Responsibly Program’, in particular, the Tatts Lotteries Responsible Gambling Codes of Conduct applicable for each jurisdiction as well as comply with various Australian State and Territory Responsible Gambling Codes and Regulations.
The Tatts Lotteries Responsible Gambling Codes of Conduct are available to download in English together with the ‘Have Fun and Play Responsibly’ Responsible Play brochure which is available to download in English, Greek, Vietnamese Chinese, Arabic, Korean and Italian.
Our retailers also display a ‘Have Fun and Play Responsibly’ sign, which provides information on Gambling Help Services and our Responsible Play Program including information on our financial transaction policy and our Complaint Handling Charters(link to Tatts, Golden Casket and NSW Lotteries Complaint Handing Charters,). Tatts Lotteries Complaint Handling Charters deal with complaints about the operation of, or compliance with, the Tatts Lotteries Responsible Gambling Codes of Conduct. The Complaint Handling Charters detail the process for customer complaints.
Responsible Gambling Codes of Conduct
- Download our Tatts Lotteries Responsible Gambling Code of Conduct –Victoria
- Download our Tatts Lotteries Responsible Gambling Code of Conduct – ACT
- Download our Tatts Lotteries Responsible Gambling Code of Conduct – NT
- Download our Tatts Lotteries Responsible Gambling Code of Conduct – Tasmania
- Download our Tatts Lotteries Responsible Gambling Code of Conduct –New South Wales
- Download our Tatts Lotteries Responsible Gambling Code of Conduct –Queensland
Download our ‘Have Fun and Play Responsibly’ brochures
- Download our English version
- Download our Greek version
- Download our Vietnamese version
- Download our Chinese version
- Download our Arabic version
- Download our Italian version
- Download our Korean version
Need more information on our games?
Game Rules
-View the NSW Lotteries Game Rules
- View the Tatts Game Rules
- View the Golden Casket Game Rules
Odds Of Winning
- View our Odds Of Winning NSW Lotteries
- View our Odds Of Winning Tatts
- View our Odds Of Winning Golden Casket
- View the NSW Government brochure “Info about the Odds”
How to Play Information
View
How To Play information on our games
Tatts Products
-Tatts Lotto
- Monday & Wednesday Lotto
- Super 7’s Oz7 Lotto
- Powerball
- Super 66
- The Pools
- Instant Scratch-its for Golden Casket Instant Scratch-its product sold in Tasmania, ACT and NT
NSW Lotteries Products
- Lotto
- Lotto Strike
- Oz Lotto
- Powerball
- Lucky Lotteries
- 6 from 38 Pools
Golden Casket Products
- Saturday Gold Lotto
- Wednesday Gold Lotto
- Oz Lotto
- Powerball
- Super 66
- The Pools
Government Brochures and information
The NSW Government has also developed a Player Information brochure and a Counselling Signage poster for display in lottery outlets and here online to provide consumers with odds information and the contact details for counselling services, should they be experiencing problems with gambling. The poster is the "Think! About Your Choices" poster and provides the national gambling helpline telephone number 1800 858 858, website contact details "www.gamblinghelp.nsw.gov.au" and the NSW Government gambling warning message, "Think About Your Choices". Click here to view the poster. The NSW Government brochure is the "Info about the odds brochure". Click here to view the brochure
The ACT Commission also have a consumer information brochure about problem gambling called, "Take Control". Click here to view the brochure
Click here to view the ACT Gambling and Racing Control (Code of Practice) Regulation 2002
SA TAB operations are governed by a Responsible Gambling Code of Practice. Click here to view this Code of Practice.
Need Help?
Playing lotteries should always be fun and so Tatts encourages you to set yourself a gambling limit according to your personal circumstances. If playing lotteries stops being fun you should seek help.
If you think you or someone you know, may have a gambling problem and need counselling, call the national 24 hour Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au 24 hours a day, 7 days a week.
or
Contact Tatts Lotteries on 1300 138 132 (during extended business hours) and ask to speak to a Responsible Play Liaison Officer (for all states except the ACT)
or
Call 1300 88 22 96 (during office hours) to speak to the Tatts Lotteries Gambling Contact Officer if you are from the ACT.
On request the Tatts Lotteries Responsible Play Liaison Officers can provide contact details of gambling related support services and remove you from the Tatts, NSW Lotteries or Winner’s Circle Card programs by deactivating your card and stop promotional letters from being personally mailed to you (optional).
Self Exclusion
If you are a Tatts.com player and would like to exclude yourself from playing on the internet because you think you may have a gambling problem, please telephone 1300 138 132 and ask to speak to a Responsible Play Liaison Officer. Please note that your Tatts.com account will be suspended for a 180 day minimum if you choose to self exclude. You will also not receive any personally addressed correspondence or promotional material by post or email for the period of the self exclusion.
Alternatively, your self-exclusion can be activated online immediately. Click here for self exclusion
Players 1st
Players 1st is a program developed to ensure the right prize goes to the right person If you need help because you are concerned with a way in which a lottery transaction has been handled, call our Players 1st Hotline on 1300 PLAYER or 1300 752 937 immediately.
Think! About your choices Call Gambling Help 1800 858 858. www.gamblinghelp.nsw.gov.au
Support Groups and Counselling Page
A range of counselling services are available in your state to provide assistance with gaming-related issues. Many counselling services are free or government-subsidised.
Click on your state below to view the available contact details. If you are not sure which number is most suitable for you, please call the national 24 hour Gambler's Help Line on 1800 858 858.
Queensland
Metropolitan Areas
These contact numbers operate during office hours only. If you require assistance outside of these hours, please call the main Gambler's Help 1800 (freecall) number at the top of this page.
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Brisbane
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(07) 3423 6950
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Logan
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(07) 3808 9235
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Gold Coast
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(07) 5575 6122
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Ipswich
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(07) 3281 8677
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Toowoomba & South West
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(07) 4632 2615
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Caboolture
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(07) 5428 6244
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Sunshine Coast
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(07) 5492 7255
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Wide Bay & Burnett
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(07) 4191 3100
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Longreach
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(07) 4658 1855
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Bundaberg
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(07) 4153 8400
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Rockhampton
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(07) 4926 9377
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Mackay & Whitsunday
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(07) 4957 4542
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Townsville
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(07) 4772 9000
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Cairns
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(07) 4050 4955
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Mt Isa
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(07) 4743 4449
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Moonyah Rehabilitation Service
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(07) 3369 0922
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Victoria
Metropolitan Areas
These contact numbers operate during office hours only. If you require assistance outside of these hours, please call the main Gambler's Help 1800 (freecall) number at the top of this page.
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City and CBD
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(03) 9653 3250
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Northern Suburbs
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1300 133 445
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Western Suburbs
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(03) 9296 1234
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Eastern Suburbs
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1300 131 973
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Southern Suburbs
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(03) 9575 5333
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New South Wales
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G-line (NSW)
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1800 633 635
TTY 1800 633 649
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Western Australia
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G-Line
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1800 622 112
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Breakeven
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(08) 9325 5133
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ACT
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Lifeline Gambling & Financial Counselling
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13 11 14
(02) 6247 0655
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Northern Territory
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Amity Community Services
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1800 629 683
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TattsBet Customer Liaison Officer
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(07) 3637 1274
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South Australia
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Gambling Helpline South Australia
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1800 060 757
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TattsBet Customer Liaison Officer
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(07) 3637 1274
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Tasmania
TattsBet Venue Self-Exclusion forms are available from the TattsBet website. Self-Exclusion forms are provided by the respective governments, and are all accepted by TattsBet locations.
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Gambling Helpline Tasmania
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1800 000 973
TTY 1800 000 974
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Gambler's Help - 1800 858 858
Gambler's Help Line is a free 24 hour anonymous counselling referral service provided by Gambler's Help, a free professional and confidential service funded by the various state Governments.Gambler's Help provides a range of services including individual counselling, couples and family counselling, self-help options and a range of support groups in metropolitan and regional areas.
To find out more about Gambler's Help services, please visit www.gamblinghelponline.org.au
Think! About your choices Call Gambling Help 1800 858 858. www.gamblinghelp.nsw.gov.au
How to self-exclude
As part of our commitment to responsible play, this website offers individual members the ability to self-exclude from further purchasing. If you feel that you are experiencing difficulties, self-exclusion is a means of preventing further transactions from your current internet account for an initial period of 180 days.
Further, free, private and confidential help is available through the national 24 hour Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au 24 hours a day, 7 days a week.
To view a contact list for counselling services in each State of Australia, please select the Responsible Gaming link at the bottom of each page of this website.
The process enables members who wish to self-exclude from being able to use their registered internet account for an exclusion period of 180 days.
You can either:
contact us on 1300 138 132 (during extended business hours) and speak to a Tatts Lotteries Responsible Play Liaison Officer,
or
submit a Self Exclusion Notice in the manner set out in the online process below.
The online process
Self-exclusion involves the submission of a Self Exclusion Notice which is able to be completed online. Members considering Self-Exclusion should carefully read the terms and conditions outlined in the Notice. If you agree to these conditions and would like to continue with Self Exclusion, complete the details at the bottom of the page and press Submit.Your completed Self Exclusion Notice will then be submitted and your registered account will be de-activated immediately, for an initial period of 180.
Please note that after this period your account can only be re-activated upon receipt of a written request by you. This written request should be directed to the Tatts Lotteries Responsible Play Liaison Officer.
Members who Self-Exclude three times are permanently barred. 2nd Section
Please read and agree:
(A pre-populated Self Exclusion Notice appears here)
Undertakings
I undertake that during the period of self-exclusion I will:
Consider myself an excluded person; and Abide by the obligations as stated in the Notice; and Not enter this website and will not attempt to enter this website under false pretences or using false information.
Authority
I authorise [Golden Casket/NSW Lotteries/ tatts.com (“you”)], your employees, agents and authorised representatives during the period of self-exclusion to take such action as you deem necessary to prevent my entry into the this website;
Acknowledgements
I acknowledge that: upon submitting this Self Exclusion Notice electronically I become self-excluded from entering this website my self exclusion will remain in force and will not be withdrawn during the period of my self-exclusion; you have no responsibility or liability or obligation to refer this matter or my personal details to any third party.
Acceptance
By clicking on the "Submit" button:
I understand, acknowledge and accept the terms and conditions set out in the Notice, and agree to be considered a self-excluded person on the terms set out in the Notice. I undertake to abide by the provisions of the Notice and authorise you to act in accordance with the Notice.
Think! About your choices Call Gambling Help 1800 858 858. www.gamblinghelp.nsw.gov.au
