oz lotteries questions
If you have an account with our online agent OzLotteries, your account with them will remain open. Your personal details, financial information and ticket history will remain secure, but will not be migrated across to your new NSW Lotteries account. You can continue to access your OzLotteries account by visiting the site directly at nsw.ozlotteries.com.
Oz Lotteries is a reseller of Australian lotteries and is operated by TMS Global Services Pty Ltd, a subsidiary of ASX listed Jumbo Interactive Limited (ASX:JIN). They are licensed to sell NSW Lotteries products online.
buying online from NSW Lotteries
Online Syndicates will not be offered online through nswlotteries.com.au at this stage. We may introduce these entries in the future.
Players who signed up with the NSW Lotteries online agent 'OzLotteries' will need to open a new account with NSW Lotteries* if they wish to purchase direct from NSW Lotteries.
We've made sign-up simple and fast and because you no longer need to be a Players Club member to buy online, it's also free to join.
* It is no longer a requirement to be a Players Club member to buy online. Membership Terms will apply when buying online.
You can buy Lotto (Monday, Wednesday & Saturday), Powerball, Oz Lotto, The Pools, Lotto Strike and Lucky Lotteries.
You can spend a maximum of $1,000 per week until your identity is verified. Once verified you can request an increase to this amount. You can also lower your maximum spend limit.
account information
Sometimes also referred to as a CVC, "CVV" stands for Credit card Validation Value and is a 3 digit code on the back of your Visa or Mastercard credit card. Where the 3 digit CVV is not shown on its own, it is normally the last 3 digit group of numbers on the back of your credit card. This code will be a mandatory requirement from May 2007 and has been introduced by Visa and Mastercard as an additional protection for credit card customers.
To complete your funds deposit transaction, simply enter the 3 digit CVV from the back of the credit card that you have registered for use and complete the deposit/purchase process as you would normally.
Due to the change in credit union BSB structures in July 2010, the online purchasing system may not recognize your BSB. Either call our Customer Service team on 131 868 or email onlinesupport@nswlotteries.com.au and provide the Consultant with your BSB details.
Our Revenue Accounting department will add the BSB to our database and you should be able to add/change the bank account the next business day.
You can make purchases up to a maximum of AUD $1,000.00 per week. This maximum limit may be increased upon request by contacting Customer Support but any increase is first subject to NSW Lotteries' discretion.
Funds may be withdrawn from your Account in the following ways:
- Online Direct Credit to an Australian bank account
- Cheque or Bank Draft
Prior to the first withdrawal from your online account, you will be required to verify your age, identity and residential address provided by you during registration.
Upon verification of your identity, your request will be actioned by NSW Lotteries within 2 business days.
There's more information available on identity verification on the help pages.
logging in
If you have forgotten your password:
- Enter your Username into the Username/Email field at the top of this screen and then click on the "Forgot?" link next to the Log-In button.
- You will be prompted to enter your Surname and your Date of Birth.
- If all your personal details match, you will receive an email to your registered email address, containing your new Password.
Once you have your Username and Password you can log-in again. You will be asked to change this Password to ensure the security of your Account and you will be able to start purchasing.
You can change your password at any time by clicking on the Update your Details link in the Account menu. Your password must be between 7 to 12 characters and must contain a letter and a number.
The self-exclude process enables members who wish to self-exclude from being able to use their registered internet account for an exclusion period of 180 days.
You can either:
- contact us on 131 868 (during extended business hours), or OR
- submit an online Self Exclusion request (detailed below).
Online self-exclusion:
- Login to your Account
- Click the Self Manage link in the Account menu
- Select either Lotteries or Wagering to self exclude from.
- Follow the online process to self-exclude
Your completed Deed of Self Exclusion will then be submitted to NSW Lotteries Customer Support. Your registered Account will then be de-activated for an initial period of 180 days. Please note that after this period your account can only be re-activated upon receipt of a written request by you. This written request should be directed to NSW Lotteries Customer Support. Members who Self-Exclude three times are permanently excluded.
For more information on closing your account or self exclusion, click here.
Identity Verification
To take advantage of internet purchasing, you must be a New South Wales resident over the age of 18. It is a legal requirement that the age and identity of all members is verified within 90 days of joining.
If your age, residential address and identity cannot be verified within 90 days, we are required to close your lotto account. Any funds in your account when it is closed will be retained until you are able to complete your verification.
You can verify your account online.
No, if you win a prize from a lotto ticket purchased through your online account, any winnings are credited to your internet Account and can then be withdrawn. Find out more about withdrawing funds.
