Contact us
You might like to check out our FAQ's that provide helpful information about NSW Lotteries and our games, or use these quick links:
retail customer support
The NSW Lotteries Retail Customer Support Team is available between 8:00am and 5:00pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any product enquiries, Players Club Card or general enquiries you can email our Retail Customer Support Team on customersupport@nswlotteries.com.au
online customer support
The NSW Lotteries Online Customer Support Team is available between 8:00am and 7:30pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any online purchase enquiries you can email our Online Customer Support Team on onlinesupport@nswlotteries.com.au
complaints handling
View the NSW Lotteries Complaint Handling Charter.
completing identity verification
Online members can read about completing an Identity Check.
Contact us regarding Identity Verification
claiming prizes
Download and complete the Prize Claim form
| Postal Address: |
Customer Service
PO Box 6687
Silverwater NSW 2128 |
other contact information
|
|
|
Australian Customers |
International Customers |
| Phone |
131 868 |
+61 2 9752 5500 |
| Fax |
(02) 9752 5516 |
+61 2 9752 5516 |
|
Media enquiries only. All customer enquiries are directed to 131 868
| Elissa Lewis |
07 3877 1143 |
To contact a NSW Lotteries staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the NSW Lotteries employee you are seeking in the comments field.
