faq - Winners Circle

How do I get a Winners Circle card?

Fill in a Winners Circle application form at your local Golden Casket Outlet and hand to your Retailer. Your personalised Card with two key ring cards will be mailed to you in approximately 2 weeks. Once you receive the card, you will need to activate it by paying the $5 annual fee at your local Golden Casket retailer.

I have lost, had stolen or misplaced my REGISTERED ticket/s. What can I do?

If you are a Winners Circle card member and you lose your lotto ticket registered to your Winners Circle card, you should call Golden Casket on 131 868.

Once we verify your identity we can arrange for a cheque to be mailed to you made out to the name(s) and address of the parties registered on the Winners Circle card.

If you lose your ticket together with your Winners Circle card, call Golden Casket immediately on 131 868 so we can place a 'Stop Payment' on your ticket which will prevent anyone else from claiming your prize, provided that the prize has not yet been paid.

Is my Online account connected to my Winners Circle card?

You can connect your Card membership to your online account through your online account or when you sign-up.

How do I record numbers onto my Card?

Recording numbers onto your Winners Circle card is easy and you can store up to 20 different entries on your card.

Just mark your favourite numbers onto any coupon of your choice, then hand the coupon to your Golden Casket Retailer along with your Card and ask them to record the numbers onto your card. To play your numbers whenever you want, simply hand your Card to your Retailer and ask to play your recorded numbers.

How can I change my address?

You can update your address details at any time by calling Golden Casket Customer Support on 131 868. Alternatively, just call us on 131 868 or complete a Change of Details form (available at any Golden Casket Retailer) and forward to:

Golden Casket Lottery Corporation Limted
Locked Bag 7
COORPAROO DC QLD 4151

How do I change the name registered on my Winners Circle membership?

Should you change your surname due to marriage, divorce or deed poll, just complete a Change of Winners Circle Card Details form (available online or from all Golden Casket Outlets) and provide a photocopy of your marriage certificate, dissolution of marriage or deed poll and forward:

Golden Casket Lottery Corporation Limted
Locked Bag 7
COORPAROO DC QLD 4151

What should I do if I lose my Winners Circle Card?

If you lose your Winners Circle Card, call Golden Casket Customer Support on 131 868 so we can arrange a replacement card for you.

What's happening with the Winners Circle Bonus Draws? I've heard it's changing.

Yes, in order for us to reward more of our members every week, our Winners Circle program now has a new and improved format. From 14 May, for every $1.00 you spend on Golden Casket lotto products, you’ll receive one chance to win one of four weekly prizes of $5,000.

This means four Winners Circle members will be drawn at random to share in $20,000 every week, with each receiving $5,000 from the program.

Why have you changed the Winners Circle structure - it was pretty good the way it was?

We have introduced the new format so we can reward a greater number of our customers each week. Introducing the new Bonus Draw structure means we’ll have four times more happy winners than previously.

You’ll still have the same security and convenience features as always, including the ability to record your favourite numbers on your Winners Circle card.

How are the winners chosen in the weekly Bonus Draws?

From 14 May, for every $1.00 you spend on Golden Casket lotto products, you’ll receive one chance to win one of four weekly prizes of $5,000. That means that the more dollars you spend, the more chances you have of winning $5,000.

A weekly bonus draw will be conducted by us once for each Weekly Draw Period (after the Weekly Draw Period) and consists of the random selection of 4 valid entries from all entries generated for that week.

What if I buy a Gold Lotto Super QuickPick for $20.90? Do I get twenty or twenty-one chances to win?

In the new format, part dollars count also. For example, if you spend $20.90 on a Gold Lotto Quickpick, we’ll give you twenty-one chances to win instead of only twenty.

What products will give me chances to enter Bonus Draws?

Purchasing any Golden Casket lotto products will automatically enter you into the Winners Circle Weekly Bonus Draw. This includes Saturday and Wednesday Gold Lotto, Powerball, Oz Lotto, Super 66, The Pools and Casket.