Golden Casket's Responsible Play Program
Responsible Play is all about being informed, having fun and knowing your limits.
Golden Casket Lottery Corporation Limited (Golden Casket), Tattersall's Sweeps Pty Ltd (Tatts), and New South Wales Lotteries Corporation Pty Ltd (NSW Lotteries), (collectively referred to as Tatts Lotteries) run world class lottery operations across multiple jurisdictions within Australia under the Golden Casket, Tatts, Tatts Quick, NSW Lotteries and NSW Lotteries Express brands and are committed to Responsible Play throughout the states and territories in which we operate.
Tatts Lotteries games are available through an extensive network of over 3,000 retailers, who are committed to providing games in a safe, secure and friendly environment and to providing the highest standards of customer care and responsible gambling via the Tatts Lotteries 'Have Fun and Play Responsibly' Responsible Play Program.
For most people, playing lottery games is fun and entertaining. Lottery play is rarely associated with causing problem gambling. Notwithstanding this, Tatts Lotteries has developed Responsible Gambling Codes of Conduct for each state and territory in which we operate as the cornerstones to our Responsible Play Program.
The Tatts Lotteries Responsible Gambling Code of Conduct - Queensland, NT and Tasmania (Codes) describes how we demonstrate this commitment in Golden Casket outlets in those States and Territories.
The Tatts Lotteries Responsible Gambling Code of Conduct - Queensland, NT and Tasmania are available to download in English together with the 'Have Fun and Play Responsibly' Responsible Play brochure which is available to download in English, Greek, Vietnamese, Chinese, Arabic, Korean and Italian.
Our retailers also display a 'Have Fun and Play Responsibly' sign, which provides information on Gambling Help Services and our Responsible Play Program including information on our financial transaction policy and our Complaints Handling Charter.
Responsible Gambling Code of Conduct
Download our Tatts Lotteries Responsible Gambling
Responsible Play Brochures
Responsible Play Sign
- Download our Golden Casket 'Have Fun and Play Responsibly' sign.
Tasmanian Government Responsible Gambling Information
Click on a link below to read more on the Tasmanian Government Responsible Gambling information
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Playing lotteries should always be fun and so Golden Casket encourages you to set yourself a gambling limit according to your personal circumstances. If playing lotteries stops being fun you should seek help.
If you think you or someone you know, may have a gambling problem and need counselling, call the national 24 hour Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au 24 hours a day, 7 days a week.
Contact Golden Casket on 1300 138 132 (during extended business hours) and ask to speak to a Responsible Play Liaison Officer (for all states except the ACT)
Call 1300 88 22 96 (during office hours) to speak to the Tatts Lotteries Gambling Contact Officer if you are from the ACT.
On request the Responsible Play Liaison Officers can provide contact details of gambling related support services and remove you from the Winner’s Circle Card program by deactivating your card and or stop promotional letters from being personally mailed to you.
If you are an player who purchases lotto online and would like to exclude yourself from playing on the internet because you think you may have a gambling problem, please telephone 1300 138 132 and ask to speak to a Responsible Play Liaison Officer. Alternatively you can self exclude immediately online by following the online self exclusion process . Please note that your online account will be suspended for a 180 day minimum if you choose to self exclude.
There are a number of Gambling Help service offices located across all regions of Queensland. These free services are provided by Relationships Australia, Interlock, Lifeline Community Care and Centacare. Look at the list below for your closest service or check www.olgr.qld.gov.au/responsibleGambling/gamblingHelp for updates.
|Brisbane - Ipswich
|Brisbane - Logan
|Brisbane - Mt Gravatt and Spring Hill
|Caboolture and Redcliffe Peninsula
|Mackay and Whitsunday
|Rockhampton and Central Queensland
|Toowoomba and South West
|Wide Bay and Burnett
Click here to view a PDF of Queensland Gambling Help Services contact numbers
Players 1st is a program developed to ensure the right prize goes to the right person. If you need help because you are concerned with a way in which a lottery transaction has been handled, call our Players 1st Hotline on 1300 752 937 immediately or click here to learn more about Players 1st.