contact us
You might like to check out our FAQ's that provide helpful information about Golden Casket and our games, or use these quick links:
retail customer support
The Golden Casket Retail Customer Support Team is available between 8:00am and 5:00pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any product enquiries, Winners Circle Card or general enquiries you can email our Retail Customer Support Team on customersupport@goldencasket.com
online customer support
The Golden Casket Online Customer Support Team is available between 8:00am and 7:30pm Monday to Saturday and 8:00am and 2:30pm Sunday (AEDT). For any online purchase enquiries you can email our Online Customer Support Team on onlinesupport@goldencasket.com
complaints handling
View the Golden Casket Complaints Handling Charter.
completing identity verification
claiming prizes
Read about Claiming prizes from Golden Casket
| Where to find us: |
Golden Casket Lottery Corporation Limited
87 Ipswich Rd
WOOLLOONGABBA QLD 4102 |
| Opening hours: |
8:30am - 4:30pm Monday to Friday |
Download and complete the Prize Claim form
| Postal Address: |
Golden Casket Lottery Corporation Limited
Locked Bag 7
COORPAROO DC QLD 4151 Australia |
other contact information
| |
|
|
Australian Customers |
International Customers |
| Phone |
131 868 |
+61 7 3877 1000 |
| Fax |
(07) 3877 1140 |
+61 7 3877 1140 |
|
Media enquiries only. All customer enquiries are directed to 131 868
| Elissa Lewis |
07 3877 1143 |
To contact a Golden Casket staff member urgently outside of office hours, please click here. Be sure to include your name, preferred contact phone number and name of the Golden Casket employee you are seeking in the comments field
